Refund Processing Time Guide
1. Payment through FIUU
Below is a summary of refund processing times by payment method. Please refer to this guide when submitting a refund request.
| Channel | Processing Time |
|---|---|
| Visa / Master Card | 7 – 14 working days |
| Diners / Discover | 7 – 14 working days |
| FPX (Online Banking) | 2 – 3 working days |
| DuitNow QR | 2 – 3 working days |
| MAE QR | 2 – 3 working days |
| GrabPay Online | 2 – 3 working days |
| TNG Online | 2 – 3 working days |
| Boost Online | 2 – 3 working days |
| ShopeePay Online | 2 – 3 working days |
Note: Processing times may vary depending on your bank or e-wallet provider.
2. Payment through PAYPAL
For payment made through PayPal, refer to PayPal's refund guide.
If you have any questions, please contact our support team.