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Game Recharger – Return & Refund Policy

Last updated: 6 April 2026

This policy governs returns, cancellations, and refunds for all purchases made through Game Recharger at www.gamerecharger.com ("we", "our", "us"). It mirrors the terms applied on our sister store OnlineTopUpChina.com.

1  Scope of Products

All items sold on Game Recharger are digital goods—game credits, virtual currency, prepaid codes, or electronic vouchers—delivered online. Because they are consumed instantly upon delivery, special conditions apply to returns and refunds.

2  When You May Request a Refund

Situation Eligibility

Non‑delivery

We fail to deliver within the advertised timeframe (normally ≤ 24 hours)

 ✔ Full refund on request

Incorrect delivery by us

Wrong game, server, or denomination sent

 ✔ We will redeliver the correct item or issue a full/partial refund

Failed top‑up

Transaction cannot be completed due to system or the game code suppliers’ side and we cannot re‑process it

 ✔ Full refund

3  When Refunds Are Not Available

  • Successful delivery & redemption. Once the game account is credited or a code is revealed, the order is final and non‑refundable.

  • Customer input errors. We rely on the game ID/UID, server, and region you provide. Credits sent to an incorrect or banned account because of wrong information are not refundable.

  • Change of mind / duplicate purchase after delivery.

  • Price fluctuations or promotional differences.

4  How to Request a Refund

  1. Contact us within 24 hours of the problem occurring.

  2. Provide your order number, the game account ID/UID, and clear evidence (screenshots) of the issue.

  3. Email support@gamerecharger.com or open a ticket via My Account → Orders → Help.

5  Resolution Timeline

  • We review all requests within 2 business days.

  • Approved refunds are processed back to the original payment method within 1-3 business days (bank processing times may vary).

6  Processing Fees & Currency

Refunds are issued in the original transaction currency. Third‑party payment fees are refunded only if the error was on our side.

7  Chargebacks and Disputes

Please contact us before opening a payment dispute. Unauthorised or frivolous chargebacks may result in account suspension and withholding of future services.

8  Contact

Game Recharger Customer Support
Email: support@gamerecharger.com

Phone: +603 5021 8208
Website: https://www.gamerecharger.com

This policy is subject to change without prior notice. The latest version is always published on this page.